The program works best for people who are ready to commit to a sustained period of intentional care. It is a comprehensive, supported process that requires your engagement alongside ours. It tends to be the right choice if:

• You have not seen results previously and your symptoms are continuing to impact your life
• You have a diagnosis or complex health picture that deserves more than episodic appointments
• You know what you need to change but find it difficult to stay the course without structure and accountability
• You want to go deeper than you have gone before, with a team that has the time and expertise to match
• You want the best level of care available, and a team that is genuinely invested in your outcomes
• You are ready to take a more active role in your health and do what it takes to change

No, but it’s up to you. Some patients find the investigative phase when functional lab testing is being completed to be quite intense and highly value the support of their health coach in alignment with their practitioner. There can also be cases where more time is required with your practitioner early on in your journey – some patients appreciate that being bundled into the program investment.

Other patients prefer to wait until their testing is back before getting a more complete lay of the land when it comes to their health picture.

If you are not completing testing but feel aligned with any of the points on the first FAQ above, it could be worth having a discussion with us about how the program could benefit you.

Whilst we can offer a program pause, it may be wise to discuss timing with us if you’re:

• about to have any major surgery
• about to travel for any extended period of time
• needing to take some time to feel like financially you are in the right place
• undergoing a treatment that may in some way prevent us from being able to support you

A health mindmap is a powerful visual tool that compiles all the insights from your deep dive session, offering you a clearer, more comprehensive understanding of your health. It organises the information you provide to your practitioner, mapping out your symptoms and linking them to factors like lifestyle, diet, and environmental influences. Many people find this process eye-opening, as it helps them see their health in a way that truly makes sense.

If you decide to continue with our program, your practitioner will regularly update and refine your mindmap as new information and insights emerge, ensuring nothing is missed. This evolving map becomes the foundation of your treatment plan, guiding each step of your journey toward improved health and wellbeing.

Here’s an example of what a mindmap looks like:

Around 80% of people struggle to achieve their health goals due to deeply ingrained habits – especially around food – that are often shaped by emotions. For those dealing with chronic health issues, these challenges can feel even more overwhelming.

Health coaches specialise in the science of behaviour change, helping you make sustainable shifts with clarity and confidence. They understand how difficult it can be to create lasting change, as many have faced similar struggles themselves.

As your guide, supporter, and accountability partner, a health coach helps you stay on track, whether you’re working to manage a chronic condition, improve energy levels, or restore overall wellbeing. Many of our patients find this support invaluable, often realising its full impact only after experiencing it firsthand.

Health coaching is a key part of our program because it’s essential for achieving lasting results. While this approach differs from traditional healthcare, we believe that combining functional medicine with coaching is the most effective way to create meaningful change. This holistic model has earned us multiple awards, including the 2024 ATMS Clinic of the Year. We’re confident that working with a health coach will set you up for success on your journey to better health.

Read more about what health coaching is.

When accessing coaching outside of the program, your coach will be focussed on helping you move forward with behaviour and habit change as you direct and identify. Coaching is patient-led.

Coaching during the program is far more integrated with your practitioner. When in program:

• Your coach and practitioner meet regularly behind the scenes to keep your case moving forward
• Your coach will keep you accountable specifically in alignment with your treatment plan
• Coaching is practitioner and patient-led. The difference is the highly integrated approach

Of course, in addition, your program is inclusive of as many appointments needed with your practitioner. Both your coach and your practitioner work on your case in between appointments – this is the invisible work you don’t see but you benefit from.

Our program is designed to provide you with ongoing, flexible support throughout your journey. We believe in an ‘open model’ approach, meaning there are no caps or restrictions on the number of appointments you can have with your healthcare team. We’re here to support you every step of the way.

You’ll work closely with your health coach who’ll monitor your progress, address any barriers, and support you with implementing lasting changes. Your practitioner will recommend how often you should meet with them based on your needs, but if your symptoms change or you need additional support, we’ll bring your appointment forward to the next available slot.

To keep the lines of communication open, your coach (and our support team) is available via text so you can easily share updates or ask questions even between appointments. Our goal is to ensure you feel supported and empowered throughout your entire program.

Healing isn’t always linear and all humans are different from each other. We rely heavily on our practitioner team’s experience here, knowing that there will be outliers from time to time.

We aim to manage healing timelines proactively to ensure we are clear on what health goals may or may not be achievable within the program timeframe you’ve chosen. Our practitioners assess your progress from the outset, and if tests reveal greater complexity or if challenges arise in implementing your plan, we’ll discuss whether additional support is needed early on.

We also like to be clear that a progam timeframe isn’t a magic solution – many times we continue to support patients beyond their program timeline, but by that stage:

• The complex investigations are done
• The difficult change has been made
• The main concerns are somewhat/mostly resolved or we are underway with addressing the root cause/s

The program is about being able to support you while we do the ‘heavy lifting’ – making the tricky change while you’ve got plenty of support.