No. The healthcare program is an optional upgrade.

The program works best for people who are ready to commit to a sustained period of intentional care. It is a comprehensive, supported process that requires your engagement alongside ours. It tends to be the right choice if:

•  You have not got results previously and your symptoms are continuing to impact your life
• You have a diagnosis or complex health picture that deserves more than episodic appointmentsYou know what you need to change but find it difficult to stay the course without structure and accountability
• You want to go deeper than you have gone before, with a team that has the time and expertise to match
• You want the best level of care available, and a team that is genuinely invested in your outcomesYou are ready to take a more active role in your health and do what it takes to change

No, but it’s up to you. Some patients find the investigative phase when functional lab testing is being completed to be quite intense and highly value the support of their health coach in alignment with their practitioner. There can also be cases where more time is required with your practitioner early on in your journey - some patients appreciate that being bundled into the program investment. 

Other patients prefer to wait until their testing is back before getting a more complete lay of the land when it comes to their health picture before entering the program.

If you are not completing testing but feel aligned with any of the points on the FAQ above, it could be worth considering the program or at least having a discussion with us about how it could benefit you.

Whilst we can offer a program pause, it may be wise to discuss timing with us if you’re:

•       about to have any major surgery
•       about to travel for any extended period of time
•       needing to take some time to feel like financially you are in the right place
•       undergoing a treatment that may in some way prevent us from being able to support you

When accessing coaching outside of the program, your coach will be focussed on helping you move forward with behaviour and habit change as you direct and identify. Coaching is patient-led.

Coaching during the program is far more integrated with your practitioner. When in program:

•       Your coach and practitioner meet regularly behind the scenes to keep your case moving forward
•       Your coach will keep you accountable specifically in alignment with your treatment plan
•       Coaching is practitioner and patient-led. The difference is the highly integrated approach

Of course, in addition, your program is inclusive of as many appointments needed with your practitioner. Both your coach and your practitioner work on your case in between appointments – this is the invisible work you don’t see but you benefit from.

Healing isn’t linear and all humans are different from each other. We rely heavily on our practitioner team’s experience here, knowing that there will be outliers from time to time.

We aim to manage healing timelines proactively to ensure that your health goals are achievable within the program. Our practitioners assess your progress from the outset, and if tests reveal greater complexity or if challenges arise in implementing your plan, we’ll discuss whether additional support is needed early on.

We also like to be clear that a timeframe program isn’t a magic solution - many times we continue to support patients beyond their program timeline, but by that stage:

•       The complex investigations are done
•       The difficult change has been made
•       The main concerns are somewhat/mostly resolved or we are underway with addressing the root cause/s

The program is about being able to support you while we do the ‘heavy lifting’ - making the tricky change while you’ve got plenty of support.