We’re proud to share that Melbourne Functional Medicine has been rated Highly Recommended in the 2025 Australian Achiever Awards (Health, Fitness & Wellbeing Services) for Excellence in Customer Relations.
The independent judging, completed on 29 August 2025, is based on structured interviews with four of our patients and one supplier, who rated their experience across eight service criteria.
Our 2025 results at a glance
- Overall score: 95.62% (Excellent)
- Top scores: Attitude 98.89%, Care & Attention 97.50%, Referral 95.83%
- Strengths highlighted: health coaching, customer service, and the ongoing coaching support in our healthcare program
- Areas for improvement: none noted
What our patients told the judges (verbatim)
“Their program is incredibly thorough, and the coaching support has helped me achieve a breakthrough like never before. I am now the healthiest I have ever been and continue to use their services. I love their practice.”
“The team at Melbourne Functional Medicine are doing excellent work. They are people-centred and treat me with respect and compassion, and are very professional. Everything is streamlined and easy thanks to the support from Jessica, Vicki, and the admin team. I recommend them to everyone.”
“I found them online while looking for a functional medicine provider. From the first interaction, the team provided great service and were friendly and helpful. I was assigned a coach who checked in weekly or fortnightly and was very supportive throughout my journey. I highly recommend them.”
Why this matters
This recognition reflects what we aim for every day: person-centred, evidence-informed care with ongoing coaching support that helps people turn insight into sustainable change.
Coaching is still unfamiliar to many as a healthcare modality, so it’s especially meaningful that patients called it out as valuable.
In our experience, once people try it, they often continue coaching beyond their initial program, with many describing the impact as life-changing.
Thank you to our patients for your trust and feedback, and to our team for delivering consistent, compassionate care.
